Effective Date: February 24, 2026
Website: graphicsodio.com
1. Purpose
This Service Level Agreement (“SLA”) defines the service standards, delivery expectations, communication process, and responsibilities between graphicsodio.com and its clients.
By purchasing any service, you agree to the terms outlined in this SLA.
2. Scope of Services
This SLA applies to all digital graphic design services offered on graphicsodio.com, including but not limited to:
- Logo & brand identity design
- Marketing materials (flyers, brochures, banners)
- Social media graphics & ad creatives
- UI/UX layouts
- Packaging & print-ready files
- Illustrations, mockups, and digital creatives
All services are delivered digitally.
3. Service Commitment
We commit to:
- Providing professional and original design work
- Delivering services within the stated timeframe (7–14 days)
- Offering unlimited revisions within the agreed scope
- Maintaining respectful and professional communication
- Protecting client confidentiality
4. Project Initiation Requirements
A project officially begins only after:
- Full payment has been received
- Complete project brief has been submitted
- All required assets (text, images, brand details, etc.) are provided
Delays in submitting required materials may postpone delivery timelines.
5. Delivery Timeframes
Standard delivery timeframe: 7 to 14 days
Timeframes depend on:
- Selected plan
- Project complexity
- Number of requested deliverables
- Client response time
Delivery timelines are estimates and not guaranteed deadlines.
6. Revision Policy Under SLA
All plans include unlimited revisions within the agreed project scope.
Revisions include:
- Color changes
- Font adjustments
- Layout refinements
- Minor design modifications
Revisions do not include:
- Completely new concepts beyond agreed number
- Major rebranding outside original scope
- Additional services not included in purchased plan
Significant scope changes may require additional fees and extended delivery time.
7. Communication Standards
We aim to respond to client inquiries within:
- 24–48 business hours (Email Support)
- Faster response times where live chat is available
Clients are expected to:
- Provide clear instructions
- Respond to revision drafts in a timely manner
- Maintain professional communication
Abusive or inappropriate behavior may result in service termination.
8. Quality Assurance
Before final delivery, we:
- Review design consistency
- Check file formats and resolution
- Ensure print-ready specifications where applicable
However, we are not responsible for:
- Third-party printing errors
- Platform compression issues
- Marketplace or ad platform rejections
9. Availability & Downtime
Since our services are project-based and digitally delivered:
- There is no guaranteed 24/7 system uptime commitment.
- Temporary website downtime does not impact ongoing projects.
- Communication continues via official support emails.
10. Data Protection & Confidentiality
Client information and project details are handled confidentially.
If a Non-Disclosure Agreement (NDA) is required, it must be requested before project initiation.
11. Service Limitations
We do not guarantee:
- Increased sales or revenue
- Social media engagement growth
- Advertising performance
- Trademark approval
- Business success
Results depend on multiple external factors beyond our control.
12. Suspension or Termination
We reserve the right to suspend or terminate services if:
- Terms & Conditions are violated
- Fraudulent activity is detected
- Payment disputes or chargebacks are initiated
- Abusive behavior occurs
No refunds will be issued in such cases.
13. Liability Limitation
Our maximum liability is limited to the amount paid for the specific service purchased.
We are not liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruptions
- Reputation-related losses
14. Amendments
This SLA may be updated periodically. The latest version will always be available on graphicsodio.com with an updated effective date.
Continued use of our services indicates acceptance of any revisions.
15. Contact Information
For SLA-related questions, contact:
General Inquiries: contact@graphicsodio.com
Support: support@graphicsodio.com
Order Related: order@graphicsodio.com
By purchasing services from graphicsodio.com, you acknowledge and agree to this Service Level Agreement.