Effective Date: February 24, 2026
Website: graphicsodio.com
1. Introduction
This Return & Refund Policy outlines the terms applicable to purchases made through graphicsodio.com. By purchasing any service from our Website, you agree to this policy in full.
All services offered are digital and virtual graphic design services. No physical products are shipped.
2. No Returns Policy
Because we provide digital creative services:
- There are no physical goods to return.
- Once a project has started, it cannot be returned.
- All sales are final.
3. No Refund Policy
Due to the custom and digital nature of our services:
- We do not offer refunds under any circumstances.
- Payments made for any plan (Starter, Pro, Elite, or custom services) are non-refundable.
- Each purchase plan is final once payment is completed.
This policy applies regardless of project stage.
4. Unlimited Revisions Guarantee
To ensure client satisfaction, all our plans include:
- Unlimited revisions within the agreed project scope.
- Adjustments to refine the selected concept.
- Reasonable modification requests related to the original brief.
However, unlimited revisions do not include:
- Completely new concepts after final approval.
- Major scope changes.
- Additional services not included in the selected plan.
If the requested changes fall outside the original agreement, additional charges may apply.
5. Project Cancellation
If a client chooses to discontinue a project after work has begun:
- No refund will be issued.
- Work completed up to that point may or may not be delivered at our discretion.
If a client becomes unresponsive for an extended period (e.g., 30 days or more), the project may be marked as closed without refund eligibility.
6. Delivery Timeline
Our standard delivery timeframe is 7 to 14 days, depending on:
- Selected plan
- Project complexity
- Client response time
Delays in communication, missing materials, or scope changes may extend delivery.
Delivery timelines are estimates and not guaranteed deadlines.
7. Chargebacks & Payment Disputes
Filing an unjustified chargeback or payment dispute after receiving design services may result in:
- Immediate termination of services
- Permanent restriction from future services
- Submission of documented evidence to the payment provider
We encourage clients to contact support@graphicsodio.com before initiating any dispute.
8. Exceptional Circumstances
In rare cases of technical errors (e.g., duplicate payments), corrections may be issued at our discretion.
However, dissatisfaction alone does not qualify for a refund, as unlimited revisions are provided to resolve concerns.
9. Contact Information
For billing or order-related inquiries, please contact:
General Inquiries: contact@graphicsodio.com
Support: support@graphicsodio.com
Order Related: order@graphicsodio.com
By purchasing services from graphicsodio.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.