Effective Date: February 24, 2026
Website: graphicsodio.com
1. Introduction
This Delivery Policy outlines how services are delivered by graphicsodio.com. By purchasing any service from our Website, you agree to the terms described below.
All services provided are digital graphic design services. No physical products are shipped.
2. Nature of Delivery
- All deliverables are provided digitally.
- Files are sent via email, secure download link, cloud storage, or client portal (if applicable).
- No physical copies will be mailed unless separately agreed in writing.
3. Delivery Timeframe
Our standard delivery timeframe is 7 to 14 days, depending on:
- The selected plan (Starter, Pro, Elite, or custom service)
- Project complexity
- Scope of work
- Client response time
Delivery timelines are estimates and begin only after:
- Full payment is received
- Required project details are submitted
- All necessary files/content are provided
4. Factors That May Affect Delivery
Delivery may be delayed due to:
- Incomplete project brief
- Missing content or assets
- Delayed client feedback
- Scope changes during the project
- High revision rounds
We are not responsible for delays caused by client-side communication issues.
5. Revision Delivery
- Revised files are typically delivered within a reasonable timeframe after receiving revision requests.
- Unlimited revisions apply within the agreed project scope.
- Major scope changes may require additional time and fees.
6. File Formats
Final deliverables may include formats such as:
- PNG
- JPG
- WEBP
- Print-ready high-resolution files (300 DPI where applicable)
- Source files (if included in the selected plan)
The exact files delivered depend on the purchased package.
7. Client Responsibility
The client is responsible for:
- Providing accurate email/contact information
- Checking inbox and spam folders
- Downloading and securely storing delivered files
- Verifying file compatibility with their printer or platform
We are not responsible for issues caused by third-party printing services or platform compression.
8. Failed Delivery Attempts
If we attempt to deliver files and:
- The provided email is incorrect
- The inbox is full
- The client is unresponsive
We are not liable for resulting delays.
Projects inactive for 30 days or more due to lack of response may be marked as closed without refund eligibility.
9. Confirmation of Completion
A project is considered completed when:
- Final files are delivered; or
- The client approves the final version; or
- No response is received within a reasonable timeframe after final delivery.
10. No Physical Shipping
graphicsodio.com provides digital services only. We do not:
- Ship printed materials
- Deliver physical merchandise
- Provide courier services
Any printing must be arranged by the client independently.
11. Contact Information
For delivery-related questions, please contact:
General Inquiries: contact@graphicsodio.com
Support: support@graphicsodio.com
Order Related: order@graphicsodio.com
By purchasing services from graphicsodio.com, you acknowledge and agree to this Delivery Policy.